Tuesday, September 6, 2011

wouldn't it be nice if we were older?

Justin Boots has until the close of business today to send me the direct message they were so concerned about, and then I'm going to have to take steps. Twitter steps. It might get ugly. Because I haven't heard a peep from them, and it's not like I want them to name a pair of boots after me (I wouldn't want my name sullied with their poor quality, for starters). I just want an apology. I want them to apologize for making cheap, shoddy boots, and for allowing their service reps to be snotty to their customers.

I am belaboring the point here, I know, but there is a reason people buy cowboy boots from a company like Justin. It's a brand they recognize as real cowboy boots, not something they could get on the clearance rack at Payless or T.J. Maxx. There is an expectation of quality, and for the boots to perform like a twenty-dollar pair of throwaways is a betrayal of trust, quite simply. Is the few cents they saved putting plastic in the shaft worth that? Is the time they save not training their employees to be civil worth it? Is that how little the name "Justin" and the company's history mean to them? WARREN! What were you thinking?

Sorry. I get very overwrought about things like this.

It's raining today, and if I lived in Seattle I'd be thinking, "Great. Looks like another day to fight suicide fantasies." But here in the blooming desert it's welcome. It means that fall is coming, which means cool temperatures and no swamp cooler making my clothes smell mildewy and pumpkins and turkeys and Jack Skellington. Yay!


Melissa Cunningham said...

I hope they fix the problem. Maybe you'll get a new pair of boots every year for the next ten! Even if they are shoddy, that might be cool. I wear a size 9.

Tori said...

I have no idea what you're talking about. It's been 80 and sunny as long as I can remember and the forecast is 80 and sunny for the foreseeable future. That's how you get tricked into living in Seattle - the sun comes out for a week and you forget how it rained and was miserable and grey for the past 200 days straight.